mya99 Privacy Policy

1. Introduction

mya99 is a secure and trustworthy online casino and football betting service for players in Myanmar. This Privacy Policy ("Policy") sets out the rights and responsibilities relating to personal information between users of the mya99.today website ("you" or "user") and mya99 ("we").

By reading and understanding this Policy and continuing to use our website, you are considered to have accepted and agreed to the terms set out in this Policy. If you do not agree with any part of this Policy, we ask that you stop using our website.

2. Information We Collect

We collect personal information from the following areas.

2.1 Information You Provide Directly

• Name, date of birth, contact number and email address provided when creating an account
• Financial information provided when making deposits and withdrawals (KBZPay, Wave Money, AYA Pay)
• Messages and records sent when contacting customer support
• Copies of national registration card or citizenship identity card submitted for player verification (KYC)

2.2 Information Collected Automatically

• IP address, browser type, device display and operating system in use
• Date and time of website visits, pages viewed and time spent
• Game records, deposit and withdrawal records, and account activity logs
• Data collected from cookies and similar tracking technologies

2.3 Information received from third parties

We may receive information about you from third-party service providers for purposes such as financial fraud prevention, age verification, or KYC checks. That information will be handled in accordance with this policy.

3. How we use your personal data

We use the personal data we collect for the following purposes.

• To create and manage your account — we set up and maintain your account
• To process financial transactions — we handle deposits and withdrawals smoothly
• To meet legal obligations — we comply with Anti-Money Laundering (AML) and KYC requirements
• To provide customer support — we resolve issues via 24/7 Live Chat and Email
• To maintain security and prevent fraud — we monitor for unauthorised account access and suspicious activity
• To improve the platform — we enhance our services to give players a better experience
• To send promotional communications — we notify you of agreed bonuses, promotions, and updates (you can opt out at any time)
• To support responsible gambling — we help you set personal limits and monitor gambling patterns

4. Sharing your personal data

We do not sell, rent, or trade your personal data to third parties. We may only share it in the following circumstances.

4.1 Service providers

We may share your data with third parties who help us deliver our services, such as payment companies (KBZPay, Wave Money, AYA Pay), KYC verification services, and software companies. Those parties may only handle data for the purposes we instruct.

4.2 Legal requirements

We may disclose your data where required to comply with applicable law, a court order, or a formal government request.

4.3 Business transfers

If we merge or sell our business, your personal data may be transferred as part of that transaction. We will notify you in advance if this occurs.

4.4 Your consent

Outside the circumstances above, we do not share your data with third parties without your explicit consent.

5. Cookies and tracking technologies

We use cookies and similar technologies for the following purposes.

• Essential cookies — cookies that are strictly necessary to keep you logged in and to make the website function
• Functional cookies — cookies that remember your preferences, such as language selection and account settings
• Analytics cookies — cookies that help us understand how the website is used so we can improve our services

You can block cookies in your browser settings, but please note that doing so may prevent some parts of the website from working.

6. Data security measures

mya99 has put in place technical and organisational measures to protect your personal data.

• SSL/TLS encryption — all data transmitted between the website and your device is encrypted
• Access controls — personal data is accessible only to staff who need it
• Financial data protection — payment-related information is stored and protected using secure methods
• Regular audits — we carry out regular security reviews of our systems
• Intrusion prevention — we have tools in place to detect and block unauthorised access

7. Data retention period

We retain your personal data in accordance with the following framework.

• Account Data — Retained for as long as required to meet legal obligations after account closure
• Financial Transaction Records — Kept for a defined period as required by AML and financial regulations
• Customer Service Records — Stored for a period after the interaction ends, then deleted
• Game Records — Retained for as long as needed for responsible gaming and legal purposes

When there is no longer a legal or business reason to keep data, we will delete it or anonymise it.

8. Your Rights

You have the following rights regarding your personal data.

8.1 Right of Access

You can request to know what data we hold about you. We will respond within a reasonable time from receipt of your request.

8.2 Right to Rectification

If you find that your data is inaccurate or incomplete, you can request that we correct it.

8.3 Right to Erasure

You can request that your personal data be deleted. Please note, however, that some data may not be immediately erasable due to legal requirements.

8.4 Right to Restriction

You can request that we restrict how we handle your data while its accuracy is being verified or while an objection is being handled.

8.5 Right to Object

You can object to us handling your data for marketing communications. You also have the right to object to processing related to analytics.

To exercise any of these rights, you can contact us through our customer service or at [email protected].

9. Protection of Under-21s

The mya99 website is intended for users aged 21+ only. We do not knowingly collect or process the personal data of anyone under 21, and we will not maintain any relationship with them.

If you become aware that someone under 21 has submitted their personal data to us, please contact us immediately at [email protected] — we will delete that data promptly.

10. Marketing Communications

You can control whether you receive communications about bonuses, promotions and updates through your account settings. If you wish to unsubscribe, you can also contact us at [email protected].

We will continue to send important account-related notifications (such as payment confirmations and security alerts), and you cannot opt out of these — they are essential parts of the service.

11. Third-Party Websites

The mya99.today website may contain links to third-party websites. As we have no control over those websites, we cannot be responsible for their privacy practices. We encourage you to read the privacy policy of any third-party website you visit.

12. Policy Changes

We may update this Privacy Policy from time to time as needed. If there are significant changes, we will announce them in a prominent place on the website and update the "Last Revised" date accordingly.

Continuing to use the website after a policy update means you accept the revised policy. We encourage you to check back regularly for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact the mya99 customer service team.

• Email: [email protected]
• Live Chat: You can reach us in Myanmar language via the 24/7 Live Chat on the website

Please be aware in advance that there may be legal limitations, such as requests that fall outside the scope of this policy or requests that cannot be actioned.