Questions most frequently asked by mya99 users

Two-Step Verification is a method that makes your account more secure. When you log in to mya99, an OTP code will be sent to your registered phone number, and you can only log in after entering that code. This makes it much harder for unauthorised people to access your account. You can turn this on in your account settings, and we recommend keeping it enabled.

Phishing sites copy mya99's design to steal players' information. The only real site is mya99.today. Check the URL in your browser's address bar and make sure it uses HTTPS. Do not click links from suspicious emails or SMS — type the URL yourself. Only contact us at the official address [email protected].

Sharing an OTP code with anyone is extremely dangerous. mya99 staff will never ask for your OTP code at any time. Anyone who calls you claiming to be "support" and asks for an OTP is a scammer — be absolutely clear on that. A code is only valid for a few minutes after it is created, and only you should use it.

If you suspect unauthorised access to your account, contact 24/7 Live Chat or [email protected] immediately. The support team will assist you in Burmese, temporarily lock the account, and investigate individually. Change your password right away and log out of any devices you do not recognise.

3D lottery results are based on the officially drawn three-digit number in Myanmar. On the mya99 platform, players choose their numbers in advance of the draw date, place their bet, and receive a payout if they win. We do not provide number suggestions — your own choice is what determines the outcome. Please play responsibly.

Shan Koe Mee is a traditional Myanmar card game where the outcome is decided by card combinations and the total point value. At mya99, players can enjoy this game live in the Live Casino section. It's set up as a face-to-face format with a real dealer, so you get the feel of a traditional setting online. To play, log in with mya99 Login and select the Live Casino section.

Yes, you can. The mya99 website is designed in a mobile format for both Android and iOS phones. Open mya99.today in your web browser and you can log in and play. 2D, 3D, and Shan Koe Mee games run smoothly on mobile and are easy to play with touch controls.

2D lottery results on mya99 are published in line with Myanmar's official lottery draws. Results are typically posted on the platform shortly after they are drawn. We do not provide our own number predictions or forecasts — you can only check results here. For details, you can ask via Live Chat.

No. The welcome bonus is given once per account only. Based on your first deposit, you can receive up to 150% bonus, up to a maximum of 100,000 Ks. For example — if you deposit 20,000 Ks, you receive a 30,000 Ks bonus and your balance becomes 50,000 Ks. From the second deposit onward, no account is eligible for this bonus again.

After your first deposit at mya99, you can request the bonus from the promotions section, or you may need to activate it at the time of deposit. The exact process depends on your account settings. If you do not receive it, contact 24/7 Live Chat — the support team will assist you in Burmese.

The wagering requirement is the amount you need to play through before you can withdraw bonus winnings. At mya99, you must wager 25x the bonus amount before withdrawing any winnings from it. For example — if you receive a bonus of 30,000 Ks, you need to play through 30,000 Ks × 25 = 750,000 Ks. For a 100,000 Ks bonus, you would need to wager 100,000 Ks × 25 = 2,500,000 Ks.

Bonuses have an expiry date, so you must complete the wagering requirement within the specified period after claiming. You can check the expiry period in the Terms and Conditions when you claim the bonus. For more details, visit the Terms & Conditions section or contact us via Live Chat. We recommend completing your wagering before the bonus expires.

The mya99 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You move up by playing regularly and continuing to use the platform. Cashback rates start at 0.3% at Bronze and go up to 1.5% per week at Diamond level. Cashback is paid out once a week.

To deposit into your mya99 account with KBZPay, first log in via mya99 Login and go to the deposit section. Select KBZPay, enter the amount, and confirm. After the transfer, you need to enter the transaction ID on the platform. Minimum deposit starts from 3,000 Ks. Funds normally arrive almost instantly.

After depositing, there may be a short delay due to processing time on the bank or payment gateway side. Wait a few minutes and check again. If it still hasn't arrived after 30 minutes, contact us via 24/7 Live Chat with a screenshot of your KBZPay or Wave Money payment receipt. Our support team will check the transaction and resolve it as quickly as possible.

At mya99, you can deposit and withdraw using KBZPay, Wave Money, and AYA Pay. These three methods are the most widely used digital payment options in Myanmar and are available 24/7. Bank transfers and card payments are not currently supported.

The minimum deposit is 3,000 Ks across all payment methods. The minimum withdrawal is 20,000 Ks and is normally processed within 1 hour. These limits are set to keep things accessible for most players in Myanmar.

mya99 does not charge any platform fee for deposits. The full amount you deposit goes directly into your balance. However, KBZPay, Wave Money, or AYA Pay may apply their own transaction fees — you can check those in the respective payment provider's app. Those fees are not covered by mya99.